Introduction
At TumkurHub, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our platform as a consumer or service partner.
Information We Collect
- For Consumers: Name, email, phone, location, booking details
- For Partners: Business details, documents, bank info, service portfolio
- Payment Information: Processed securely through payment gateways
- Communication Data: Messages, feedback, and reviews
- Technical Information: IP address, device info for security
How We Use Your Information
- Process service bookings and reservations
- Connect consumers with verified service partners
- Send booking confirmations and updates
- Manage partner profiles and service listings
- Process wallet transactions for partners
- Personalize service recommendations
- Improve platform experience
Wallet & Payment System
- Direct Payment Model: Consumers pay partners directly for services
- No Payment Intermediation: We do not handle service payments between consumers and partners
- Partner Wallet System: Partners maintain TumkurHub Wallet for platform charges
- Platform Charges: Deducted from partner wallet (not from service payments)
- Transparent Fees: Clear fee structure for bookings, listings, and premium features
- Secure Transactions: All wallet transactions are encrypted and secure
Partner-Specific Information
- Professional Verification: Aadhaar, PAN, business registration documents
- Banking Details: For wallet withdrawals and settlements
- Service Portfolio: Images, descriptions, pricing, and service areas
- Performance Data: Ratings, response times, completion rates
- Wallet Transactions: All platform charge deductions and top-ups
- Business Analytics: Service demand, customer feedback, earnings insights
Information Sharing
- For Service Fulfillment: Share consumer contact with assigned partners
- Limited Information: Partners get only necessary booking details
- Contact Restrictions: Partners contact only for specific bookings
- Review System: Anonymous ratings visible to partners
- Partner Display: Basic partner info shared with consumers
Data Security
- End-to-end encryption for all personal data
- Secure storage of contact information
- Regular security audits and vulnerability assessments
- Two-factor authentication for account security
- Secure wallet transaction processing
- Regular employee training on data privacy
Cookies & Tracking
- Session Cookies: Keep you logged in during browsing
- Preference Cookies: Remember location, language preferences
- Analytics Cookies: Understand platform usage patterns
- Security Cookies: Protect accounts from unauthorized access
- Control cookies through browser settings
Your Rights
- Access: Request copy of your personal data
- Correction: Update or correct profile information
- Deletion: Request deletion of account and data
- Opt-out: Unsubscribe from marketing communications
- Data Portability: Receive booking history in readable format
- Wallet Access: View complete transaction history
- Complaints: Lodge complaints about data handling
Data Retention
- Active account data: Retained while account is active
- Booking history: 3 years for service records
- Partner documents: 5 years for verification
- Wallet transactions: 7 years for financial compliance
- Inactive accounts: Deleted after 2 years
Children's Privacy
Our services are available only to individuals aged 18 years and above. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will delete such information immediately.
Contact Our Privacy Team
If you have any questions about privacy rights or data handling:
Email: support@amtdigiworld.in
Address: Tumkur, Karnataka, India
We respond to privacy inquiries within 48 hours.