Introduction
Welcome to TumkurHub. These Terms and Conditions govern your use of our platform and services. By accessing or using TumkurHub, you agree to be bound by these terms.
Definitions
- "Platform" refers to TumkurHub website and mobile application
- "User" refers to any person accessing or using our platform
- "Service Provider" refers to professionals offering services through our platform
- "Customer" refers to users seeking services through our platform
- "Services" refers to home services offered through our platform
User Responsibilities
- Provide accurate and complete information during registration
- Maintain the confidentiality of your account credentials
- Use the platform only for lawful purposes
- Not engage in any fraudulent or malicious activities
- Respect the privacy and rights of other users
Service Provider Terms
- Provide genuine and verified professional credentials
- Maintain high quality service standards
- Honor booked appointments and commitments
- Follow all applicable laws and regulations
- Maintain proper insurance and licenses where required
Booking & Payments
- All bookings are subject to service provider availability
- Payments are processed through secure payment gateways
- Cancellation policies vary by service type
- Refunds are processed as per our refund policy
- Service charges are clearly displayed before booking
Cancellation & Refund Policy
- Cancellations made 24 hours before service: Full refund
- Cancellations made less than 24 hours before service: 50% refund
- No-show without cancellation: No refund
- Service provider cancellation: Full refund
- Refunds are processed within 5-7 business days
Liability & Disclaimers
- TumkurHub acts as a platform connecting customers and service providers
- We are not responsible for the quality of services provided by third parties
- Users are responsible for verifying service provider credentials
- We reserve the right to modify or discontinue services
- Platform availability is not guaranteed and may experience downtime
Privacy & Data Protection
- We collect and process data as per our Privacy Policy
- User data is protected with appropriate security measures
- We do not sell personal information to third parties
- Users can request data deletion as per applicable laws
- Cookies are used to enhance user experience
Termination
- We may suspend or terminate accounts for violation of terms
- Users may terminate their account at any time
- Termination does not affect completed transactions
- Outstanding payments remain due after termination
- Certain provisions survive termination of these terms
Changes to Terms
We reserve the right to modify these terms at any time. Users will be notified of significant changes. Continued use of the platform constitutes acceptance of modified terms.
Contact Information
For any questions about these Terms & Conditions, please contact us at:
Email: legal@tumkurhub.com
Phone: +91 9876543210
Address: Tumkur, Karnataka