Introduction
Welcome to TumkurHub. These Terms and Conditions govern your use of our platform. By accessing or using TumkurHub, you agree to be bound by these terms.
Definitions
- "Platform" refers to TumkurHub website and mobile application
- "Customer" refers to you, the user seeking services through our platform
"Service Provider/Partner" refers to professionals offering services through our platform
- "Services" refers to home services booked through our platform
- "Booking" refers to service request through our platform
- "Wallet" refers to TumkurHub partner wallet for platform charges
Consumer Terms
Consumer Eligibility
- You must be at least 18 years old to use our platform
- You must provide accurate and complete information during registration
- You must have legal capacity to enter into binding contracts
- You must use the platform for personal, non-commercial purposes only
- You must comply with all applicable laws and regulations
Consumer Responsibilities
- Maintain the confidentiality of your account credentials
- Provide accurate contact information for service coordination
- Be available at agreed service time and location
- Make payments directly to service partners as agreed
- Provide honest ratings and feedback after service completion
Partner Terms
Partner Eligibility
- Must be at least 18 years old and legally able to provide services
- Must have valid business registration/GST if applicable
- Must provide accurate professional credentials and documents
- Must maintain required licenses and certifications
- Must pass background verification process
- Must maintain minimum service quality standards
Partner Responsibilities
- Maintain professional conduct and service quality
- Respond to booking requests promptly (within 1 hour)
- Provide accurate service descriptions and pricing
- Carry necessary tools, equipment, and materials
- Maintain insurance and liability coverage as required
- Comply with all applicable laws and safety standards
Payment & Wallet System
- Direct Customer Payments: Customers pay partners directly for services
- No Payment Intermediation: We do not handle or process customer payments
- Partner Wallet: Partners must maintain TumkurHub Wallet for platform usage
- Platform Charges: Deducted from partner wallet (not service payments)
- Wallet Top-up: Partners add funds to wallet via UPI, cards, net banking
- Transaction History: Complete wallet transaction history available
Platform Charges
- New booking acceptance charge
- Featured listing enhancement charges
- Premium service promotion fees
- Platform usage subscription (if applicable)
- All charges are transparent and disclosed upfront
- Charges may be revised with 30 days notice
Booking & Service Terms
Booking Process
- Customer selects service type, location, and timing
- Customer submits booking with service details
- Partner accepts/rejects booking within 1 hour
- Contact details shared after booking acceptance
- Service terms negotiated directly between parties
- Service completion and payment as agreed
Payment Terms
- All service payments made directly to partners
- Payment methods: Cash, UPI, Bank Transfer (as agreed)
- Payment terms negotiated between customer and partner
- Partners must provide invoice/receipt upon request
- Platform charges deducted separately from partner wallet
- We do not handle payment disputes or refunds
Cancellation Policy
- Customer Cancellation: Cancel at least 24 hours before service via platform
- Partner Cancellation: Cancel at least 12 hours before service with valid reason
- Late Cancellation: May affect ratings and account standing
- No-show: May result in account suspension
- Emergency Cancellation: Contact other party directly immediately
Rating & Review System
- Customers rate partners based on service experience (1-5 stars)
- Partners rate customers based on cooperation and payment
- Reviews must be honest, constructive, and respectful
- No abusive, defamatory, or false reviews allowed
- Reviews help maintain platform quality and trust
- We may remove reviews violating platform policies
Liability Disclaimer
- TumkurHub is a platform connecting customers with service partners
- We do NOT provide services directly
- We are NOT responsible for service quality or outcomes
- We do NOT guarantee partner performance or credentials
- Users must verify credentials and negotiate terms independently
- We are NOT liable for disputes between customers and partners
Service Guarantee
- We verify partner documents during registration
- We monitor partner ratings and performance
- We provide platform for communication and coordination
- We do NOT guarantee specific service outcomes
- Service satisfaction depends on direct agreement between parties
- Report serious issues through platform for investigation
Prohibited Activities
- Booking services with no intention of payment
- Harassing or abusing other platform users
- Providing false or misleading information
- Attempting to bypass platform for direct bookings
- Posting false or malicious reviews
- Violating privacy or safety of other users
- Unauthorized use of platform intellectual property
Account Management
Account Termination
- Users may deactivate account at any time
- We may suspend/terminate accounts for policy violations
- Termination does not affect pending service obligations
- Outstanding payments remain due after termination
- Wallet balance refundable upon account closure (after charges)
- Certain terms survive account termination
Updates & Communication
Terms Updates
We may update these Terms & Conditions periodically. Significant changes will be notified via email or platform notification. Continued platform use constitutes acceptance of updated terms.
Communication
- All official communication through platform messaging
- Email notifications for important updates
- Customer support available during business hours
- Report issues promptly through proper channels
- Maintain professional communication at all times
Contact Information
For customer support, partner queries, or general information:
Email: support@amtdigiworld.in
Hours: Monday-Saturday, 11 AM - 7 PM
Address: Tumkur, Karnataka